Northwestern REC has noticed a pattern of missing payments that were mailed to between July 26 and Aug. 7.

If you mailed your payment during this timeframe and do not see it applied to your account, we have not yet received your payment.

We strongly encourage members to use an alternate payment method. Options include paying online through QuickPay or SmartHub available on our website: northwesternrec.com, autopay, paying by phone at 800-352-0014, or paying in person at our office at 22354 Hwy. 86, Cambridge Springs, PA 16403. Our payment kiosk is open 24/7, and our office is open Monday through Friday, 7 a.m. to 3:30 p.m.

We recognize that many of our members are accustomed to paying their bills by check through the mail. We apologize for the inconvenience and appreciate your understanding, as mail delivery is outside of our control.



UPDATE:
As of Monday, Aug. 31, we believe the missing mail has been delivered. A large number of the missing payments were delivered on Friday. Payments are processed as soon as they are received, so those payments received on Friday should now appear on your accounts. We will waive late fees, collections, and disconnects for those members impacted.

If you think your account is still affected by this delayed mail issue and do not see your payment credited to your account, please call our Member Services Department at 800-352-0014.

Members who mailed in checks may have received shut off notices. These are sent automatically by our system. If you ever receive a shut off notice that you believe to be an error, please call and speak with our Member Services Representatives. They will be happy to make a note on your account and investigate the missing payment.

We understand how unsettling it can be to receive a disconnect notice have a bill payment go missing. Our team is working with all members impacted by this issue and will continue to do everything we can to update accounts accordingly. We appreciate our members' patience as we continue to investigate the issue and work with the USPS to find a resolution. In the meantime, we urge members to consider alternate payment methods.